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Two hours on one problem
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Masterclasses

Two hours on one problem

Eight two-hour spa masterclasses: HR, finance, menu design, retail, hotel spa, sustainability, gift cards and spa software. $95 each, recorded, with a live Q&A.

Masterclasses are single modules lifted out of the longer courses for managers who need one thing fixed now: the roster, the P&L, the menu, the retail wall, the December gift-card plan. Each is a two-hour recorded session plus a live monthly Q&A with the faculty member who teaches it. $95 each; any three for $245; credit against a full course within twelve months.

Coming up

Dates are published each quarter. Corporate groups can book any masterclass as a private session — see corporate training.

Spa HR: recruiting and keeping therapists
Spa HR: recruiting and keeping therapists

$95 · 2 hours · recorded + live Q&A

Spa finance in a day: reading the P&L
Spa finance in a day: reading the P&L

$95 · 2 hours · recorded + live Q&A

Treatment menu design
Treatment menu design

$95 · 2 hours · recorded + live Q&A

Retail that sells itself
Retail that sells itself

$95 · 2 hours · recorded + live Q&A

Hotel spa: working with the GM
Hotel spa: working with the GM

$95 · 2 hours · recorded + live Q&A

Sustainability & wet-area energy
Sustainability & wet-area energy

$95 · 2 hours · recorded + live Q&A

Gift cards & the Q4 plan
Gift cards & the Q4 plan

$95 · 2 hours · recorded + live Q&A

Spa software: choosing and switching
Spa software: choosing and switching

$95 · 2 hours · recorded + live Q&A

Questions

Is there a certificate?

A certificate of attendance for each masterclass. Masterclasses do not count toward the CSM-ISM exam on their own.

Can I ask about my own spa?

Yes — the live Q&A is for exactly that. Bring numbers.